You love bikes. As a roll: Lead Sales Specialist, you are part of the senior team that drives roll: forward in our mission to get more people riding them! As much as you love to ride, you want to be able to share your joy, and realize that a great experience on a bike begins and continues with great experiences in the store.
1.You have a minimum of 2 years of specialty retail leadership experience.
2.You are seen as a leader in your peer group with ‘biking guru’ status.
3. You love to help customers and team members alike, and can think quickly on your feet.
4.You can lead by example driving sales home personally, while thriving in an environment built on teamwork.
As a roll: Lead Sales Specialist, you will:
1.Spend the majority of your time engaging with customers on the sales floor, providing benchmark levels of customer experience.
2.Lead the group in individual sales numbers and customer conversion rates.
3.Have key holder duties, including opening and closing responsibilities
4.Perform in the role of Senior Team Member on duty in managing customer service-related concerns, and authorizing returns and exchanges as appropriate.
5.Work alongside the GM and Sales manager to execute and ensure accurate inventory, product management, receiving and store transfer best practices.
6.Under the direction of the GM, oversee the merchandise warranty process.
7.Be called upon to assist the Sales Manager in team training and development in the areas of customer experience, product knowledge and supplier and partner training.
8.Take initiative in looking for ways to improve customer experiences and to drive top line sales within the stores, as well as building the roll: reputation in the community.
Can’t wait to get things moving:
A career at roll: is a chance to use your head, hands and heart. To use your knowledge and experience, to contribute meaningfully to the ride of peoples lives with your passion and expertise. What are you waiting for?